Event Management

Address critical issues before the business is affected with customizable event filters, prioritization, automated responses and much more.

ioEnterprise Event Manager is an event management solution that enables organizations to manage a wide variety of computing and device platforms from a single, shareable console.

• Minimize the impact of system issues on business performance with more effective event monitoring
• Shorten mean time to repair (MTTR) and increase system uptime
• Increase the effectiveness of IT services and reduce IT costs with proactive event monitoring
• Highlight critical events and suppress low-level messages
• Receive alerts only when a problem occurs with event prioritization
• Prevent problems with automated responses

ioEnterprise Event Manager Interface

ioEnterprise Event Manager consolidates messages from multiple mainframes and LPARs, midrange servers, and other intelligent devices into a single window so IT data center operators can:

• Monitor events across the enterprise with an intuitive color-coded user interface, so critical events are quickly identified, escalated, and resolved
• Filter messages and reduce demands on operator attention
• Identify and contact the proper people about an event
• Access enriched information pertinent to critical events and event-specific knowledgebase help
• Launch a Remote Assistant session for a direct and secure connection to your systems (local or remote) to fix problems before they can affect the operation

The ioEnterprise interface allows events to be organized easily by event type, source, criticality, date/time, etc. and you can customize views for different user groups. Events may be assigned to specific staff members or groups, allowing quick distribution of events to the people best equipped to deal with the problem. You can also associate notes with events as they are assigned or resolved. Users acknowledge event assignments so managers have instant feedback on which events are outstanding, assigned, and in-progress. As events are received by ioEnterprise, critical events can immediately trigger emails, text messages, pages, or even automated actions.

Automation

ioEnterprise allows you to automatically enable best-practice resolutions to events in order to free up operator resources and minimize downtime.

• Automate fixes to common errors
• Escalate critical messages that go unanswered automatically, all the way to e-mail or pagers
• Best practices rules out-of-the-box ready for use or modification
• And more — automation rules can be written for practically any scenario

Rules Engine

A rules-based event management engine makes it easy for you to normalize, filter, prioritize, and collate/suppress events from the stream of messages being produced by all the systems being monitored.  This associates events from different technologies into a standard set of data, removes uninteresting and duplicate events, and enables the identification of critical events in the ioEnterprise Event Manager interface.

• Establish rules for normalizing, filtering, and prioritizing events
• Anything is possible! Rules can be written easily for an endless number of scenarios, allowing your company to prioritize and automate events based on your specific business needs.